Our process

Analysis

Many businesses are under pressure to become more cost efficient while service levels should be increased. Voice Provider helps the customers to develop their multi-channel strategy and to optimize the management of individual channels such as telephony, e-mail or social media. Behaviour of customers, business requirements, organization, branding, technical capabilities and limitations are areas that may be included in the analysis. The result is an extensive report with proposals and recommendations.  

Design

When communicating with customers, regardless of channel, the dialogue is crucial for success. Voice Provider has considerable expertise and experience within dialog design: "We have examples where we analysed an existing dialogue design, re-designed and thus increased automation rate with over 100%." ​​Consider the company's brand strategy, ensure that communication follows the same profile in all channels and determine “personality" and a profile to support it. 

Integration

For a personal and intelligent handling of each customer contact, you need to optimize your investment in systems, such as contact centre and CRM. Voice Provider's solutions integrate with all systems that have open interfaces.  

Customized development and adaptations

Voice Provider develops solutions based on your unique needs. In many cases, we use already quality-assured solutions, or components, reducing development time. In this way we can be customer focused and cost effective.

Proactive maintenance

An investment in a solution, such as self-service, will bear fruit over a long period. To follow the changes in the business, environment or customer behaviour, Voice Provider provides a business-driven and qualitative maintenance. We monitor, analyse, evaluate and proactively present suggestions for improvement.

Operations and support

Voice Provider offers a complete commitment to on-going operation and support for customers who prefer a solution in the cloud, as a service. This will minimize the need for investments, own staff and new software licenses. Voice Provider guarantees the operation and availability 24/7/365.