Smart routing
With voice-controlled IVR and speech recognition, customers can explain what they need help with and be routed directly to the right agent. The voicebot asks follow-up questions when needed.
User-friendly voicebot
Voicebot Smart
Our user-friendly voicebot meets your customer’s needs.
Our user-friendly voicebot meets your customer’s needs. A powerful and flexible solution with an intuitive interface. Build and deploy your own voicebots, or let us handle the build. Simple and cost-effective.
Customers often find it difficult to navigate many keypad choices. Calls get misrouted, creating frustration and extra cost. With Voicebot Smart, parts of calls can be automated with self-service, saving money and letting agents spend time where they are really needed.
How Voicebot Smart is used
Three ways to relieve customer service
Self-service via SMS
Guide customers to My Pages by ending the call with information and the right link in an SMS. This creates shorter queues and more time for complex requests.
Automation
Automate calls with voice control: connect to the right person, find a store, provide operational information by area, book appointments or identify with BankID.
Benefits
Benefits of Voicebot Smart
ChatGPT integration
Train your bot with our ChatGPT integration for fast and easy deployment.
Visual overviews
See how the bot works with our visual overviews of the dialogue flow.
No heavy installation
Our solution is pre-integrated with the telephone network, so you can get started quickly without long projects.
Optional features
Identification with BankID, mass notification features, SMS sending and more smart add-ons.
Listen
Curious what a voicebot can sound like?
Click play to hear examples of how the dialogue can sound.
Find store
The voicebot helps the customer find the nearest store and asks follow-up questions when needed.
Book an appointment
The bot suggests options until the customer books an appointment.
Return
The customer gets help with a return, quickly and without waiting in line.
Track package
The voicebot gives the package status directly in the call.
Want to book a demo?
Our team is ready to answer all your questions.