Certified experts
Our system developers are certified as Dynamics 365 Customer Service Functional Consultant Associates by Microsoft and build robust, scalable solutions.
Professional Services
Chatbots and voicebots (IVR) with Dynamics 365
Build the AI-powered customer service of the future with Microsoft Dynamics 365 Customer Service and Contact Center. We configure chatbots and voicebots with Copilot Studio, powerful AI assistants that simplify workflows and improve customer experiences.
Copilot Studio
Comprehensive AI-powered omnichannel
Customer service is quickly evolving into a comprehensive AI-powered omnichannel experience. With Microsoft Dynamics 365 Customer Service and Contact Center, companies can create advanced customer interactions across chat, voice and messaging services.
Dynamics 365 Contact Center is a good fit if you already have a CRM. Dynamics 365 Customer Service Premium is best if you also want to use CRM features from Microsoft.
To maximize value, deep expertise in system development, AI and linguistics is required. With our Microsoft-certified consultants and our sister company Decerno we deliver that combination.
Together with Decerno
This is what we offer
Linguistic expertise
Our linguists optimize dialogue flows for both chatbots and voicebots so communication becomes natural, clear and engaging.
Seamless integration
We make sure AI technology works with your existing systems, creating a smooth transition to next-generation customer service.
Business value in focus
We combine technology, analysis and strategic guidance for solutions that improve both customer experience and profitability.
With our team of experts, you get a unique mix of expertise that ensures your AI initiative delivers real value.
Want to take the next step?
Contact us to discuss how we help you transform customer service with Microsoft Dynamics 365 Contact Center and Copilot.