News

2025-01-20

Stockholm

Voice Provider deploys new voicebot for Electrolux Professional AB together with its partner TeleProffs!

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Illustration of voicebot for Electrolux

Finding a service point for Electrolux Professional AB Laundry and Commercial Kitchen has never been easier. Thanks to Voice Provider's Voicebot Smart solution, customers can simply call and state the town where they need assistance. The voicebot instantly identifies available service points in the area and connects them directly.

"This level of complexity simply isn’t achievable with traditional button-press menus. This is a perfect example where a voicebot is superior," says Peter Ljungberg, CTO at TeleProffs.

“Our intuitive Directory GUI makes it effortless to keep the service point list updated, ensuring the bot always connects to the right place.” adds Iris Hartl, Product Owner for Voicebot Smart at Voice Provider.

2024-11-28

Stockholm

New feature in Voicebot Smart: Analytics Reports empower our users to take their voicebots from ”good” to ”great”

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Voicebot Smart New Features

To empower our customers to make informed decisions and maximize the potential of their voicebots, we’re excited to launch a brand-new feature in Voicebot Smart: analytics reports for auto-attendants.

This release focuses on transparency and ease of use. The new analytics reports provide detailed insights into your voicebot’s performance – invaluable data to optimize user experiences and take your bot from “good” to “great.”

How Can The Reports Help You?

  • Gain Insight into Service Performance: See how your voicebot handles calls and identify areas for improvement. With pie charts and daily historical reports, analyzing trends and results has never been easier.
  • Support Service Management: Use the data to efficiently manage your service, prioritize enhancements, and deliver even better customer experiences.
  • Boost Sales Efforts: With clear data and results, you can confidently showcase the effectiveness of your service to clients and stakeholders, strengthening your value proposition.

How Does It Work?

The reports are now activated for all customers and are available under Statistics & Reports in the admin interface. The first time you visit the page, select the attendant you want to analyze using the dropdown menu next to the date fields. Then, start exploring!

  • Hover over sections of the pie charts for detailed explanations of the figures.
  • Use the History tab to review daily results for any chosen period.

2024-11-15

Stockholm

Don't miss Voice Provider's webinar at Kontakta: Your bot is at stake – can you risk failing?

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How can I help you-text with phone and hand

Don't miss our upcoming webinar at Kontakta Sverige! Join us at Voice Provider for sharp insights and practical tools to help you avoid the common pitfalls that cause many bots to fail—so you can design one that truly delivers.

AI bots are no longer the tools of the future in customer service; they are essential today. However, many bots fall short, creating frustration rather than solving problems. Why? Because technical expertise alone isn't enough. A successful bot must truly understand the customer. It’s about more than just code—it’s about language comprehension, context, and the ability to provide the right answer at the right time.

You don't want to miss it! Click here to register.Note that the webinar is in Swedish

2024-09-23

Stockholm

Voice Provider launches its new Directory GUI for Voicebot Smart

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Voice Provider employees

Now we are making it easier for our customers to manage their voicebots themselves: With Voice Provider's new Directory GUI.

With the Directory GUI, our partners and customers can change, add or remove contact information for people, departments or stores on their own.

2024-09-08

Stockholm

Don't miss Voice Provider's seminar at Kontakta: "How to Teach Bots in Customer Service to Understand the Customer's Language – For Real!“

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Voice Provider launch

Join us at Kontakta Sweden, where Voice Provider will share our extensive experience on the importance of dialogue and dialogue design for creating a successful voicebot.

The seminar's theme, "How to Teach Bots in Customer Service to Understand the Customer's Language – For Real!", emphasizes why investing time and resources into training your digital colleague is essential for optimal performance and delivering true value to both customers and businesses.

A well-trained voicebot is a valuable colleague, while a poorly designed one can erode trust in the entire voicebot industry. .

So remember – it's the dialogue design and the bot's language that matter most, not just the technology behind it.

2024-09-03

Stockholm

Helena Feldmann börjar som Value Stream Manager och Leveranschef hos Voice Provider

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Helena Fledmann

Vi är glada att presentera Helena Feldmann som Value Stream Manager och Leveranschef hos oss på Voice Provider 🌟

Vi ser att det är en perfekt match att få in Helenas profil och bakgrund som Head of Customer Success och Team Lead i vårt bolag. Steg för steg kommer vi att förbättra och utöka vårt tjänsteutbud inom voicebots och framöver också chatbots till olika typer av kunder och marknader. Vägledande kommer vara att skapa maximalt värde till ett attraktivt pris där AI kommer att spela en allt större roll.

Att få in Helena är ett mycket värdefullt tillskott i denna framtida resa.

Varmt välkommen! 💫

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