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Techtidningen is an independent Swedish news service that covers the IT and telecom industries, with a particular focus on digital communication and collaboration platforms, cloud services, IT strategy, cybersecurity, artificial intelligence, contact centers, and digitalization issues.

In this interview, Cecilia Drott Kisch, Customer and Partner Success Manager at Voice Provider, explains how a modern voice bot offers entirely different possibilities compared to a chatbot.

"A voice bot is not just a chatbot that reads text aloud or an IVR tree with synthetic speech. A true voice bot can understand what people are saying without needing access to scripted information. It listens, interprets, and responds in real time, just like humans engage in a dialogue," explains Cecilia Drott Kisch.

Read the whole article via this link.

How can voicebots and voice-powered IVR solutions enhance customer interactions and create smoother experiences? In this episode of the Wow Podcast, Voice Provider's Customer & Partner Success Manager, Cecilia Drott Kisch, shares her insights on the benefits of voice technology.

Cecilia breaks down how businesses and government agencies use voicebots to streamline customer interactions and debunks common myths about the technology.

Tune in for an inspiring conversation about the future of customer service! Listen now via this link.

Since February, Rikard has been a valuable reinforcement in the product development team at Voice Provider. "Rikard will be a key player in the development of our next generation of voicebot, bringing both his expertise and commitment to creating even better solutions for our customers," says Helena Feldmann, Head of Delivery at Voice Provider.

"At Voice Provider, I get the freedom to find my own solutions and be involved in shaping the end product, which I really appreciate. I look forward to, together with happy and inspiring colleagues, take on new challenges that make me grow – both in my role and as a person." – Rikard Hedlund, System Developer.

Finding a service point for Electrolux Professional AB Laundry and Commercial Kitchen has never been easier. Thanks to Voice Provider's Voicebot Smart solution, customers can simply call and state the town where they need assistance. The voicebot instantly identifies available service points in the area and connects them directly.

"This level of complexity simply isn’t achievable with traditional button-press menus. This is a perfect example where a voicebot is superior," says Peter Ljungberg, CTO at TeleProffs.

“Our intuitive Directory GUI makes it effortless to keep the service point list updated, ensuring the bot always connects to the right place.” adds Iris Hartl, Product Owner for Voicebot Smart at Voice Provider.

To empower our customers to make informed decisions and maximize the potential of their voicebots, we’re excited to launch a brand-new feature in Voicebot Smart: analytics reports for auto-attendants.

This release focuses on transparency and ease of use. The new analytics reports provide detailed insights into your voicebot’s performance – invaluable data to optimize user experiences and take your bot from “good” to “great.”

How Can The Reports Help You?

• Gain Insight into Service Performance: See how your voicebot handles calls and identify areas for improvement. With pie charts and daily historical reports, analyzing trends and results has never been easier.
• Support Service Management: Use the data to efficiently manage your service, prioritize enhancements, and deliver even better customer experiences.
• Boost Sales Efforts: With clear data and results, you can confidently showcase the effectiveness of your service to clients and stakeholders, strengthening your value proposition.

How Does It Work?

The reports are now activated for all customers and are available under Statistics & Reports in the admin interface. The first time you visit the page, select the attendant you want to analyze using the dropdown menu next to the date fields. Then, start exploring!

• Hover over sections of the pie charts for detailed explanations of the figures.
• Use the History tab to review daily results for any chosen period.

Don't miss our upcoming webinar at Kontakta Sverige! Join us at Voice Provider for sharp insights and practical tools to help you avoid the common pitfalls that cause many bots to fail—so you can design one that truly delivers.

AI bots are no longer the tools of the future in customer service; they are essential today. However, many bots fall short, creating frustration rather than solving problems. Why? Because technical expertise alone isn't enough. A successful bot must truly understand the customer. It’s about more than just code—it’s about language comprehension, context, and the ability to provide the right answer at the right time.

You don't want to miss it! Click here to register.Note that the webinar is in Swedish

Now we are making it easier for our customers to manage their voicebots themselves: With Voice Provider's new Directory GUI.

With the Directory GUI, our partners and customers can change, add or remove contact information for people, departments or stores on their own.

Join us at Kontakta Sweden, where Voice Provider will share our extensive experience on the importance of dialogue and dialogue design for creating a successful voicebot.

The seminar's theme, "How to Teach Bots in Customer Service to Understand the Customer's Language – For Real!", emphasizes why investing time and resources into training your digital colleague is essential for optimal performance and delivering true value to both customers and businesses.

A well-trained voicebot is a valuable colleague, while a poorly designed one can erode trust in the entire voicebot industry. .

So remember – it's the dialogue design and the bot's language that matter most, not just the technology behind it.

Vi är glada att presentera Helena Feldmann som Value Stream Manager och Leveranschef hos oss på Voice Provider 🌟

Vi ser att det är en perfekt match att få in Helenas profil och bakgrund som Head of Customer Success och Team Lead i vårt bolag. Steg för steg kommer vi att förbättra och utöka vårt tjänsteutbud inom voicebots och framöver också chatbots till olika typer av kunder och marknader. Vägledande kommer vara att skapa maximalt värde till ett attraktivt pris där AI kommer att spela en allt större roll.

Att få in Helena är ett mycket värdefullt tillskott i denna framtida resa.

Varmt välkommen! 💫