Techtidningen is an independent Swedish news service that covers the IT and telecom industries, with a particular focus on digital communication and collaboration platforms, cloud services, IT strategy, cybersecurity, artificial intelligence, contact centers, and digitalization issues.
In this interview, Cecilia Drott Kisch, Customer and Partner Success Manager at Voice Provider, explains how a modern voice bot offers entirely different possibilities compared to a chatbot.
"A voice bot is not just a chatbot that reads text aloud or an IVR tree with synthetic speech. A true voice bot can understand what people are saying without needing access to scripted information. It listens, interprets, and responds in real time, just like humans engage in a dialogue," explains Cecilia Drott Kisch.
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