Providing a smooth and accessible customer service experience is crucial for e-commerce businesses and their customers. Starting in June 2025, the new Accessibility Directive will come into effect in Sweden, requiring e-commerce companies to ensure that their customer service is accessible to everyone. Digital contact channels alone are not always enough—for many customers, especially those with disabilities, the phone remains the most accessible and intuitive channel. Offering a phone number is therefore not just a service matter but a fundamental part of an inclusive customer experience.
With our Voicebot Smart, you can ensure an efficient and accessible voice channel that automates incoming calls, provides quick answers, and relieves customer service teams. Whether you already have a phone number or need a smarter solution for handling voice interactions, our voicebot helps make customer contact more accessible and cost-effective.
