Voicebot for e-retail

Simplify your accessibility with a voice bot!

Providing seamless and accessible customer service is a key part of the customer experience for e-retailers. And with the new EU accessibility directive taking effect in June 2025, being available via voice channels won’t just be good service - it will be a legal requirement.

Our powerful voice bot automates incoming calls, delivering quick answers to your customers while saving you time and money. Whether you already have a phone number or not, our voice bot ensures you can manage customer interactions in the voice channel efficiently and accessibly.

Three ways our voice bot will help you:

Automate Incoming Calls – Save Time and Resources

Many e-retailers list a phone number on their website, but handling calls can be both time-consuming and expensive. Our intelligent voice bot can answer common questions, provide order status updates, and send SMS links with the right information - only forwarding calls to an agent when truly necessary. The result? A more efficient customer service operation and lower costs.

Seamless Accessibility – Professional Customer Service Without the Extra Work

Don’t have a phone number on your website? Lack of phone support can lead to lower customer satisfaction - and in the worst case, lost customers. With our voice bot, you can offer accessible and automated customer service without increasing your staff. Your customers get instant support, while you eliminate the need for manual handling of simple inquiries.

Store Lookup – A Smarter Way to Reach the Right Location

For e-retailers with physical stores, finding the right phone number can be a hassle for customers. Our voice bot simplifies the process with an intuitive directory service - customers simply state which store they want to reach, and the bot either connects them directly or provides the relevant information instantly.

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Ready to take the next step?

Contact us to discuss how we can help you transform your customer service and create future-proof solutions with Microsoft Dynamics 365 Contact Center and Copilot.