A true voicebot—sometimes also called a voice assistant—is an intelligence-based phone system capable of holding real conversations, not just interpreting single words or keypad inputs. It uses technologies like speech recognition, natural language understanding, and AI to comprehend what the user is saying, ask follow-up questions, handle various tasks, and provide relevant responses.
A voicebot can, for example, help schedule appointments, answer complex questions, or guide customers through an issue—all fully automated. It feels conversational and personalized, adapting its responses based on the context.
This is a modern solution for companies looking to offer accessible, scalable, and user-friendly service over the phone.
