Chatbots and Voicebots (IVR) with Dynamics 365 Customer Service & Contact Center

Professional Services – Build the customer service of the future with Microsoft Dynamics 365 Customer Service & Contact Center

Microsoft Dynamics 365 Contact Center and Copilot Studio

Copilot Studio for Chatbots and Voicebots (IVR) in Microsoft Dynamics 365 Customer Service & Contact Center

Customer service is rapidly evolving into a comprehensive, AI-driven omnichannel experience. With Microsoft Dynamics 365 Customer Service & Contact Center, businesses can create advanced customer interactions across multiple channels, including chat, voice, and messaging. Dynamics 365 Contact Center is a great fit if you already have an existing CRM to integrate with, while Dynamics 365 Customer Service Premium is ideal if you want to use CRM functionality in Dynamics 365.

To fully unlock the potential of these solutions, more than just technology is required – it takes deep expertise in system development, artificial intelligence, and linguistics. With our Microsoft-certified consultants and our sister company Decerno, we can deliver this combination of expertise. Using Copilot Studio, we configure chatbots and voicebots (IVR) in Microsoft Dynamics 365 Customer Service Premium & Contact Center – a powerful AI assistant that simplifies workflows and improves customer experiences.

Together with Decerno, we offer:

Certified Experts
Our experienced system developers are certified as “Dynamics 365 Customer Service Functional Consultant Associates” by Microsoft and create robust, scalable solutions tailored to your needs.

Linguistic Expertise
Our linguists optimize dialog flows for both chatbots and voicebots, ensuring communication is natural, clear, and engaging.

Seamless Integration
We ensure that AI technology integrates smoothly with your existing systems, enabling a seamless transition to next-generation customer service.

Business-Centric Solutions
By combining technology, analytics, and strategic consulting, we deliver solutions that not only enhance customer experiences but also improve efficiency and profitability.

With our team of experts, you gain access to a unique blend of skills that ensures your AI investment doesn’t just work—it delivers real value.

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Ready to take the next step?

Contact us to discuss how we can help you transform your customer service and create future-proof solutions with Microsoft Dynamics 365 Contact Center and Copilot.